1. What Personal Data We Collect
911jl collects only the information that is necessary to operate your account, process your transactions, comply with regulatory obligations, and provide a safe gaming environment. Here is a breakdown of the categories of data we collect:
| Category |
Examples |
Required? |
| Identity Data |
Full legal name, date of birth, government-issued ID number |
Yes (KYC) |
| Contact Data |
Mobile number, email address |
Yes |
| Account Data |
Username, encrypted password, account preferences |
Yes |
| Financial Data |
GCash/Maya account reference, bank account details for withdrawals, transaction history |
Yes |
| Technical Data |
IP address, device type, browser type, operating system |
Automatic |
| Usage Data |
Games played, bet amounts, session duration, login timestamps |
Automatic |
| Communication Data |
Live chat transcripts, email correspondence with support |
When used |
| Marketing Preferences |
Opt-in/opt-out status for promotional notifications |
Optional |
911jl does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or sexual orientation. We only collect what is relevant to operating a licensed gaming platform.
2. How We Collect Your Data
911jl collects personal data through the following channels:
Direct Collection
Information you actively provide when you register an account, complete identity verification, make a deposit or withdrawal request, contact customer support, or update your account settings.
Automated Collection
Technical and usage data collected automatically when you access and interact with the 911jl platform — including through cookies, server logs, and analytics tools. This data helps us understand how the platform is being used and identify technical issues quickly.
Third-Party Sources
In certain cases, 911jl may receive data from third parties — including payment processors (such as GCash and Maya), identity verification service providers, and fraud detection services — to verify your identity, process transactions, and comply with anti-money laundering (AML) regulations.
911jl — secure registration and data protection for players across the Philippines
3. Why We Use Your Data
911jl uses your personal data for specific, legitimate purposes only. We do not use your data in ways that are inconsistent with the purpose for which it was originally collected.
- Account Management: To create and maintain your player account, verify your identity, and manage your preferences.
- Payment Processing: To process deposits and withdrawals securely via GCash, Maya, bank transfers, and card payments in Philippine Peso.
- Legal and Regulatory Compliance: To meet obligations under Philippine gaming regulations, Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
- Fraud Prevention and Security: To detect and prevent unauthorised access, fraudulent activity, bonus abuse, and money laundering.
- Platform Improvement: To analyse how players use 911jl and improve game performance, loading speeds, and the overall user experience.
- Responsible Gaming: To monitor for patterns of problematic gambling behaviour and proactively offer support tools and resources.
- Customer Support: To respond to your queries, resolve disputes, and communicate important account information.
- Marketing (with consent): To send promotional offers and updates to players who have opted in to receive them. You can unsubscribe at any time.
4. Legal Basis for Processing
Under Republic Act No. 10173 (Data Privacy Act of 2012), 911jl processes your personal data on the following legal grounds:
- Contractual Necessity: Processing required to fulfil the contract between you and 911jl — including account creation, deposits, withdrawals, and gameplay.
- Legal Obligation: Processing required to comply with Philippine law, including AML obligations, gaming regulations, and tax reporting requirements.
- Legitimate Interests: Processing carried out for 911jl's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests do not override your rights.
- Consent: Processing based on your explicit, informed consent — primarily for optional marketing communications. Consent can be withdrawn at any time without affecting prior processing.
5. Who We Share Your Data With
911jl does not sell or rent your personal data. We may share data with the following categories of recipients, strictly on a need-to-know basis:
- Payment Processors: GCash, Maya, BDO, BPI, UnionBank, and card networks (Visa/Mastercard) receive the minimum necessary data to process your transactions.
- Identity Verification Partners: Third-party KYC providers who verify your identity documents against government databases to comply with AML regulations.
- Game Providers: Licensed third-party game studios whose software runs on the 911jl platform. These providers receive only the technical data necessary to deliver game content.
- Regulatory Authorities: Philippine gaming regulators, the AMLC, and the National Privacy Commission may require disclosure of certain data in the course of their regulatory duties.
- Law Enforcement: Where required by a valid court order or lawful request from Philippine law enforcement agencies.
- IT and Security Service Providers: Infrastructure providers who host and maintain 911jl's platform under strict data processing agreements.
Note: All third-party partners who access your data are contractually required to comply with data protection standards equivalent to those maintained by 911jl and consistent with RA 10173.
6. Cookies and Tracking Technologies
911jl uses cookies and similar technologies to make the platform work properly, remember your preferences, and gather analytics data to improve performance. Here's what we use and why:
Essential Cookies
These are required for the platform to function. They keep you logged in during your session, maintain your game state, and ensure secure navigation between pages. You cannot opt out of essential cookies without breaking core platform functionality.
Analytics Cookies
We use privacy-compliant analytics tools to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised wherever possible.
Preference Cookies
These remember your language setting, display preferences, and other personalisation choices so you don't have to set them again every time you log in.
You can manage your cookie preferences through your browser settings at any time. Blocking certain cookies may affect some non-essential features of the 911jl platform.
7. How Long We Keep Your Data
911jl retains personal data only for as long as necessary to fulfil the purposes described in this policy or as required by Philippine law. Below are the general retention periods we follow:
- Active Account Data: Retained for the duration of your account and for a period of five years after account closure, in line with AML record-keeping requirements.
- Transaction Records: Retained for a minimum of five years as required by the Anti-Money Laundering Act and relevant gaming regulations.
- Support Communication Records: Retained for up to three years after the final interaction to assist with any subsequent disputes or regulatory reviews.
- Marketing Consent Records: Retained for the duration of your consent and for one year after withdrawal, as proof of lawful processing.
- Technical Logs: Typically retained for 90 days unless required for security investigation purposes.
After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual.
911jl — your data is protected whether you're playing from Boracay or anywhere in the Philippines
8. How We Protect Your Data
911jl implements a layered approach to data security that includes both technical and organisational safeguards:
- Encryption in Transit: All data exchanged between your device and 911jl servers is encrypted using TLS 1.2 or higher.
- Encryption at Rest: Sensitive data stored in 911jl's databases — including financial records and identity documents — is encrypted at rest using industry-standard algorithms.
- Access Controls: Personal data is accessible only to 911jl staff members who have a legitimate business need. Access is logged and reviewed regularly.
- Two-Factor Authentication: Available for all player accounts and mandatory for administrative access to 911jl systems.
- Regular Security Audits: 911jl conducts periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
- Staff Training: All 911jl team members who handle personal data receive regular training on data protection obligations and best practices.
No online platform can guarantee absolute security. If you ever suspect unauthorised access to your 911jl account, change your password immediately and contact our support team.
9. Your Rights as a Data Subject
As a player on 911jl and a data subject under the Philippine Data Privacy Act, you have the following rights regarding your personal information:
Right to Access
Request a copy of the personal data 911jl holds about you.
Right to Rectification
Request correction of inaccurate or incomplete data.
Right to Erasure
Request deletion of data no longer needed, subject to legal retention obligations.
Right to Object
Object to processing based on legitimate interests, including direct marketing.
Right to Portability
Request your data in a structured, machine-readable format.
Right to Restrict
Request limitation of processing while a dispute or correction request is pending.
To exercise any of these rights, contact 911jl's Data Protection Officer at support@911jl.net with the subject line "Data Privacy Request." We will acknowledge your request within 72 hours and complete it within 15 business days, or inform you if additional time is required.
If you believe your rights have been violated, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
10. Minors and Age Restriction
911jl is strictly an adults-only platform. You must be at least 21 years old to register and use the platform in accordance with Philippine gaming regulations.
911jl does not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered an account, that account will be immediately closed and any associated data will be deleted within a reasonable timeframe, except where retention is required for legal purposes.
If you believe a minor may be using 911jl, please contact us immediately at support@911jl.net so we can investigate and take appropriate action.
11. Cross-Border Data Transfers
Some of 911jl's third-party service providers — including game software studios, cloud hosting partners, and fraud detection services — may be located outside the Philippines. When your data is transferred to service providers in other countries, 911jl ensures that:
- The recipient country or organisation provides a level of data protection that is at least equivalent to what is required under Philippine law.
- Data processing agreements are in place that bind the recipient to appropriate data protection standards.
- Transfers are limited to what is strictly necessary for the specific service being provided.
All cross-border data transfers are conducted in compliance with Section 21 of the Implementing Rules and Regulations of RA 10173.
12. Changes to This Privacy Policy
911jl may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable law, or in data protection best practices. When significant changes are made, we will notify registered players by email or through an in-platform notification before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this policy periodically. Your continued use of 911jl after any update constitutes acceptance of the revised policy.
